Privacy Policy
Last updated February 18, 2025
Who We Are & What This Privacy Policy Covers
Nutritional Therapy, Inc. (“Company,” “we,” “us,” or “our”) operates the Nutri-Q Client Management Platform (“Services”), which includes:
This Privacy Policy explains how and why we collect, store, use, and protect your information when you:
- Visit our website(s) or any page that links to this policy.
- Use our services as a practitioner or client.
- Engage with us through sales, marketing, or events.
Your Consent & Agreement
By using our services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree with any part of this policy, please do not use our services.
This Privacy Policy is incorporated into our Terms of Service. The Terms contain important provisions, including:
- Limitations on liability
- Dispute resolution on an individual basis (not class actions)
We encourage you to review our Terms of Service for a full understanding of your rights and responsibilities.
Questions or Concerns?
If you have any questions about this policy or how we handle your data, contact us at:
Email: support@nutri-q.com
What Information Do We Collect?
In short: We collect personal information that you provide to us directly.
We collect personal information when you:
- Register for an account.
- Express interest in our services.
- Participate in activities on the platform.
- Contact us for support or inquiries.
Personal Information You Provide
The personal information we collect depends on how you interact with us and the features you use. This may include:
- Names
- Phone numbers
- Email addresses
- Mailing and billing addresses
- Contact preferences
- Usernames and passwords
- Payment information (see Payment Data below)
Sensitive Information
With your consent or as permitted by law, we may also process:
- Health data
Please consider carefully before providing sensitive information. By submitting it, you consent to its processing and disclosure as described in this Privacy Policy.
Payment Data
If you make a purchase, we collect the necessary information to process your payment, including payment card details and security codes. All payment data is stored and processed securely by Stripe. For details, refer to Stripe’s privacy policy: https://stripe.com/privacy.
You are responsible for ensuring that all personal information you provide is accurate, complete, and up to date.
Information Automatically Collected
Certain data is collected automatically when you access our services, such as your Internet Protocol (IP) address and device characteristics.
This data does not directly identify you but may include information such as IP address, browser type, operating system, language preferences, referring URLs, device name, location, and usage details. This information is used for security, service functionality, analytics, and reporting.
Like many businesses, we use cookies and similar technologies to gather additional data. Automatically collected information includes:
- Log and Usage Data. This includes diagnostic, usage, and performance data collected when you interact with our services. Depending on your activity, this may include IP address, device details, browser settings, timestamps, pages visited, searches performed, actions taken, and system logs such as error reports or crash data.
When and With Whom Do We Share Your Personal Information?
In short: We do not sell, release, or disclose personal information to external third parties. Limited access may be provided to trusted service providers working directly with us under strict confidentiality agreements and via encrypted and secure methods.
We may grant access to personal information only in the following situations:
- Trusted Contractors and Service Providers. We work with a small number of contracted developers and service providers who assist in developing, maintaining, and improving our platform. These individuals operate under strict confidentiality agreements, including NDAs, and can only access data as required for their work. We enforce strong security measures to safeguard all information.
- Business Transfers. If our company undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that process. In such a case, we will take steps to ensure continued protection of your data in accordance with this policy.
- Use of Google Maps Services. If you interact with features that rely on Google Maps (such as location-based services), certain data may be processed through Google Maps Platform APIs in accordance with Google’s privacy policies.
Do We Use Cookies and Other Tracking Technologies?
In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
How Long Do We Keep Your Information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We retain personal information only as long as necessary for service provision, legal compliance, fraud prevention, and security. When no longer needed, we delete or anonymize the data.
How Do We Keep Your Information Safe?
In short: We implement strict security measures, including full encryption and HIPAA compliance, to protect your personal information.
We use industry-leading security measures, including:
- Full Encryption – All data is encrypted both at rest and in transit to safeguard against unauthorized access.
- HIPAA Compliance – We adhere to stringent HIPAA security standards to protect sensitive information.
- Strict Access Controls – Data access is restricted to authorized personnel only and is granted on a need-to-know basis.
While we employ rigorous security protocols, no system can be guaranteed to be 100% secure. We encourage users to access our services from a secure network and follow best practices for safeguarding their personal information.
Do We Collect Information From Minors?
Our services are intended for users 18 and older. We do not knowingly collect or store personal information from minors.
Do California Residents Have Specific Privacy Rights?
In short: Yes, California residents have specific rights regarding access to and control over their personal information under state law.
California residents may request, once per year and free of charge, information about:
- Categories of personal information disclosed for direct marketing.
- Names and addresses of third parties who received this information.
To make a request, contact us using the details provided in How Can You Contact Us About This Policy?
Do We Make Updates to This Policy?
Yes, we update this policy periodically to stay compliant with applicable laws.
Updates will be reflected in the “Revised” date at the top of this policy. If significant changes occur, we may:
- Post a notice on our website
- Send a direct notification to affected users
How Can You Contact Us About This Policy?
If you have any questions or concerns about this Privacy Policy, you may contact us at:
Email: support@nutri-q.com
Mailing Address:
Nutritional Therapy, Inc.
P.O. Box 354
Olympia, WA 98507
United States
How Can You Review, Update, or Delete Your Data?
Depending on applicable laws, you may request to access, update, or delete your personal information. To do so, contact us via the email or mailing address above.
Limited Use Policy for Third-Party Integrations
The Nutri-Q Client Management Platform follows the Google API Services User Data Policy, including Limited Use requirements, when using or transferring data received from Google APIs.
