Known Issues & Changes

Please Submit any Questions/Issues to support@nutri-q.com


Last Updated April 19th 2024

  • Data Migration Status:
    • The data import process is complete. If you have any issues with your account, do not see your data, or have any questions or concerns, please email us at support@nutri-q.com.
  • Known Issues:
    • On the Client Sign Up page, some users are getting an error message that says “email is not allowed”. This will be addressed ASAP.
    • Some practitioners cannot assign To-Do items to clients that were imported during the data migration process. This is being addressed.
    • Some practitioners have reported they cannot see the Symptom Burden Graph, Symptom Burden Report, Client Recommendation Report, and Severity Report for a client’s submitted NAQ form.
    • Known issues with migrated client data:
      • For clients who had completed multiple NAQs, Symptom Burden Graphs were all assigned the same date when the client data was migrated. This makes time-based analysis impossible.
      • Practitioner Notes in migrated Initial Interview and Food & Mood Journals may not be visible.
    • For those who received a 30-day free trial message, that was an error and all accounts are being adjusted to receive the 60-day free trial as promised.
    • Some users are reporting issues with passwords or getting access. Please email us at support@nutri-q.com and our team will assist you in getting logged in.
    • When manually entering a client’s date of birth on the Client Details page, the date of birth displays one day earlier than the date entered.
    • The Recommendation form does not save the practitioner’s progress if the page is closed or refreshed before submitting. Click the “Next” button at the bottom of the page to save your progress. You will still be able to make changes before submitting the form.
    • The “Show NAQ Symptom Burden Graph to Clients” setting in a practitioner’s Account Settings does not currently work as expected. For now, you can update this setting manually on a client’s Client Details page to let them view their Symptom Burden Graph.
  • 3rd Party Integrations:
    • Practice Better Integration is not currently working, addressing ASAP.
    • Fullscript integration is working correctly as of March 21, 2024.
    • Users report issues with Google Calendar integration:
      • Nutri-Q allows clients to schedule an appointment when there is already something else scheduled on the practitioner’s Google Calendar. This can lead to double-booked time slots.
      • Appointments booked with the Nutri-Q scheduler now populate the practitioner’s linked Google Calendar. If you are still experiencing issues, unlink and re-link your Google Calendar on the 3rd Party Integrations page.

April 19th 2024

  • Changes
    • Clients now receive an email notification when their practitioner assigns a Custom Form as a to-do item (such as a Disclaimer/Waiver).

April 18th 2024

  • Changes
    • Health Coach clients now receive an email notification when their practitioner publishes a new Action Plan.
    • Fixed some formatting issues on the health coach Action Plan PDF report for both client and practitioner.
    • Fixed an issue with overlapping rows on the Monthly Calendar in the Practitioner’s scheduler.

April 17th 2024

  • Changes
    • Fixed the nt_otp_trackers bug, which was preventing practitioners from creating new accounts on the Practitioner Login page.
    • Health Coach clients now receive email notifications when their practitioner assigns them any default form as a to-do item.

April 16th 2024

  • Changes
    • Fixed issues with the Multi-Report Download function. The Health and Wellness Wheel and Food & Mood Journal now display correctly in the combined PDF, and the report includes practitioner notes.
    • Appointment cancellation emails now include the practitioner’s email address, inviting the client to reschedule if necessary.

April 12th 2024

  • Changes
    • Fixed an issue where the Food & Mood Journal preview on the My Forms page was blank.
    • Practitioners can now select up to four NAQs in the Symptom Burden Comparison Graph, allowing better trend analysis.
    • Fixed issues with overlapping labels on the Symptom Burden Comparison Graph, and made changes to improve readability.
    • Nutri-Q appointments on Google Calendar now display more details, including the client’s name and contact information.
    • When filling out an NAQ, users can press tab to move to the next question and use the arrow keys to select an answer. This is faster than using the mouse when a practitioner is manually entering an NAQ for a client.

April 10th 2024

  • Changes
    • Practitioners can now enter Medications and Food Allergies in the Client Priorities section on the Client Details page.  

April 9th 2024

  • Changes
    • Practitioners can now include custom forms with their Client Self-Registration link.
    • Fixed an issue with text formatting on the Consultation Plan form. This form now maintains any line breaks in the practitioner’s text, resulting in better readability.  

April 8th 2024

  • Changes
    • Fixed an issue with Google Calendar integration. Appointments booked with the Nutri-Q scheduler now appear on the practitioner’s linked Google Calendar.
    • Fixed an issue where clients from a different time zone than their practitioner could schedule appointments that fell outside the practitioner’s designated working hours.  
    • Fixed a bug where existing Notes were overwritten when practitioners would add additional Notes to the Food & Mood Journal.
    • Fixed an issue with confusing/misleading question numbering on the the Severity Report PDF download.
    • Added a way to move rows up and down on the Recommendations form so practitioners can change the order of their recommendations.

April 5th 2024

  • Changes
    • Fixed an issue where the date in appointment confirmation emails was one day earlier than the scheduled appointment.

April 3rd 2024

  • Changes
    • Fixed an issue with incorrect formatting on the Initial Interview report.
    • Fixed an issue with the “Show NAQ Symptom Burden Graph to Client” option in the practitioner dashboard. Clients can now view the Symptom Burden Graph when a practitioner enables this option.
    • Fixed a bug with the Symptom Burden Report showing sections for both Male and Female Health Issues, despite the client only filling out an NAQ for their selected gender.
    • Practitioners now receive an email notification when a health coach client submits a Food & Mood Journal.
    • Added functionality to the Food & Mood Journal so clients can edit the time range of a row, and delete rows that are no longer needed.

April 1st 2024

  • Changes
    • Fixed an issue with questions appearing in the wrong order on the Health Coaching Client Intake Form.  
    • Fixed a bug where Note fields on the Food & Mood Journal were automatically populated with the last Note entered by the practitioner.
    • Fixed an issue with the pause button not saving practitioners’ progress on the Consultation Plan form.
    • The Pause To-Do Item link at the bottom of the NAQ now works as expected.
    • Fixed an issue where the client’s answers to the Male/Female Reproductive System questions did not appear in the Initial Interview report.

March 29th 2024

  • Changes
    • Fixed an issue where the appointment date shown in the confirmation email for a scheduled appointment was one day earlier than the correct appointment date.
    • Practitioners now receive a confirmation email when clients submit their NAQ and other forms.
    • All category names were removed from the client-facing NAQ form.

March 28th 2024

  • Changes
    • Fixed an issue related to the Gallbladder/Bile Salt recommendations in the NAQ Client Recommendation Report. This report now provides accurate recommendations.
    • Health Coach practitioners now receive a confirmation email when a client submits paperwork, such as the Health Coaching Client Intake Form.

March 27th 2024

  • Changes
    • Practitioners can now manually enter a client’s NAQ from the Add Data tab, if the client filled out an NAQ on paper, for example.
    • The Follow-Up Form was added to the Data & To-Do Items tab so practitioners can assign this form to a client and send it to their dashboard.
    • Fixed known issues with the Initial Interview report. Client’s phone numbers now appear on the report, and formatting bugs with height and weight were resolved.
    • Fixed an issue with wording on the Initial Coaching Session Notes form.
    • When a Health Coach Practitioner submits a Client Action Plan, the Action Plan is now published to the Action Plans tab on the client’s dashboard.

March 22nd 2024

  • Changes
    • Fixed an issue with the question numbers on the NAQ not matching the question numbers on the Severity Report.
    • Fixed a misspelling on the Client Self-Registration page on the practitioner site.
    • Fixed an issue where the date of a scheduled appointment on the practitioner’s calendar did not match the date in the Appointment Details window.
    • Fixed an issue on the client site where the date shown in Upcoming Appointments did not match the date shown in the Appointment Details for that booking.

March 21st 2024

  • Changes
    • The Nutri-Q API was approved for Google Calendar integration. Users will no longer see an error message when attempting to link a Nutri-Q account with their Google Calendar.
    • Fixed an issue with Fullscript integration, which caused some users to see an error message when linking their accounts.
    • Fixed an issue with incorrectly numbered questions on the NAQ form; question numbers now align with the the Signs and Symptoms textbook.

March 20th 2024

  • Changes
    • Fixed an issue where notes overlapped the form content in downloaded PDF reports.
    • Removed placeholder text from tooltips on the My Clients page and added accurate information.
    • Added an error message near the Back/Next buttons on forms to notify clients when they have not answered a required question.
    • Fixed an issue with the Update Password function on the Practitioner site. Practitioners can now change their password from the My Accounts page.

March 15th 2024

  • Changes
    • Fixed an issue where the self-serve password reset on the client and practitioner login pages stopped working intermittently.  
    • Fixed an issue so that subject line in email templates matches the subject line in the actual email.
    • Fixed an issue so that the “Download with Notes” button on a completed Client Application form correctly adds Notes to the PDF file. 
    • Fixed an issue where certain forms in the Practitioner’s Add Data tab were displaying client-facing forms. 
    • Fixed an issue where the full Zoom link was not included in the Appointment Booked confirmation email. 
    • Practitioners can now preview forms on the My Forms page by clicking the form name.
    • Fixed an issue that displayed an incorrect practitioner name on the confirmation page after submitting a Food & Mood Journal.